Frequently Asked Questions
Quick answers about bookings, payments and cinema policies.
Tickets are non-refundable, non-exchangeable and non-transferable once purchased.
Please submit a web query via our official website with your payment reference. We will initiate the necessary procedures with your bank. Reversals are managed by your bank and may take up to 21 business days.
No. Outside food and beverages are prohibited within the cinema complex.
No. The use of mobile phones is explicitly forbidden inside the auditoriums and recording of any kind is strictly prohibited.
Admission rights are held by management. Management may deny entry or request departure without obligation to provide justification.
We facilitate payments through select third-party services that support authorized credit cards. Availability depends on third-party systems and connectivity.